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Contact Information Policy
At Flower of Peace, we are committed to providing clear and direct support to our customers. If you have any questions or concerns regarding your order, our products, or using our webshop, please reach out to us using the contact information below.
How to Contact Us
The primary and official way to contact us is by email:
What You Can Contact Us About
You may use this email address for:
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Questions about the status of your order.
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Assistance with placing an order on our webshop.
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Inquiries about our products, materials, or care instructions.
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Requesting a return, refund, or exchange according to our Return Policy.
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Reporting an issue with your order, such as receiving the wrong item or a damaged product.
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General feedback about our webshop or your shopping experience.
Response Times
We monitor this email regularly and will respond as soon as possible. Please allow additional time during holidays or periods of high order volume.
Information to Include in Your Email
To help us assist you efficiently, please include the following in your message when applicable:
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Your full name.
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Your order number.
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A clear description of your question or the issue you are experiencing.
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Any relevant photos (e.g., if reporting a damaged item).
Additional Notes
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We do not currently offer phone or chat support. Email is our sole channel for customer communication.
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We will never ask you to provide sensitive payment information via email. Please do not share your credit card details or passwords in your messages to us.
We appreciate your support and look forward to assisting you.